Applications and Technical Support

Application Sessions

Applications Sessions are part of MACDAC Engineering’s Technical Support Plans and are intended for all Mastercam users. They’re held Thursdays and Fridays with sessions running in the morning and afternoon. Most Application sessions are run out of our Somers, CT office but we can schedule on-site at an additional cost or in our Nashua, NH for you with a 48 hour notice. All Customers must call to reserve their seat. Only 8 people are allowed at one time. The objective of these sessions is to provide an opportunity for customers to receive additional support on specific toolpaths, issues, minor post edits, etc. The sessions are an open forum so we may address your specific needs

Technical Support Plans

Silver:

Unlimited phone, email, and web-conferencing support. 

(2) ½ day application sessions

Gold:

Unlimited phone, email, and web-conferencing support

Unlimited application sessions

(1) Mastercam University or tutorial book

Platinum:

Unlimited phone, email, and web-conferencing support

Unlimited app sessions

(1) day on-site

(1) class credit (virtual or in-person) or (4) Mastercam University