Technical Support

Suport Plan Prices
One (1) Year Technical Support - Plan A $1,500
One (1) Year Technical Support - Plan B $1,000
One (1) Year Technical Support - Plan C $500

Macdac currently offers 3 types of Annual Technical Support Agreement plans.  We've made numerous enhancements to our Support andTraining services and will continue to strive for excellence in serving our customers. Below is an explanation of our Full Plan A for $1,500, Intermediate Plan B for $1,000 and our Basic Plan C for $ 500.

 

Annual Technical Support Agreement Plan A includes:

  1. Phone, fax and e-mail technical support (provided by MACDAC Engineering, Inc. and CNC Software, Inc.).
  2. Application Sessions Thursday + Friday Somers, CT and Littleton, MA. First session is 9:00am to 12:00pm and second session is 1:00pm to 4:00pm based on a first-come-first-served basis.  You must pre-register to attend.
  3. Post Modification Assistance in Application Sessions - Assistance / Training for minor post only.
  4. Website (www.macdac.com) and e-mail includes:
    • E-Mail addresses where customers can upload problem files for technical assistance from MACDAC.
    • Employment Opportunities @ www.macdac.com where customers looking for work can find other MASTERCAM users who are temporarily over capacity and wish to off-load work. Also, currently unemployed, experienced Mastercam users can post their resumes and available Mastercam Programmers can post their availability and expertise levels for third-party programming opportunities.
    • What's New @ macdac.com where customers can stay abreast with new ideas and endeavors being reviewed by or committed to by MACDAC.  Also, review upcoming sales seminars, training sessions and technical support plans being offered by MACDAC.
    • Links @ macdac.com where customers can link their website(s) to MACDAC and promote their products and services to the MACDAC clientele.

Annual Technical Support Agreement Plan B includes:

  1. Items (1), (2) and (4) above.

 


Annual Technical Support Agreement Plan C includes:

  1. Items (1) and (4) above.


 
Note: Customers must maintain within two releases of MASTERCAM software to continue technical support contracts.